Frequently Asked Questions
Everything you need to know about your CHIQUEL beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened products in their original packaging for a full refund.
Are CHIQUEL products cruelty-free?
Yes, we are committed to ethical beauty. All CHIQUEL products are 100% cruelty-free and are never tested on animals at any stage of production.
Can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.
How do I know which shade is right for me?
We provide a comprehensive digital shade finder on each product page. If you are still unsure, our beauty consultants are available via live chat to assist with a personalized recommendation.